Claims Service Consultant | SA - Adelaide

Job reference number: ALL/1442177

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Third Party Settlements Claims Service Consultant | SA – Adelaide

Allianz is the home of those who dare to be challenged by our customers.

Interested in solving problems differently?

  • Permanent opportunity to take ownership of a portfolio of complex claims
  • Become part of a dynamic, high performing, supportive claims team environment
  • Adelaide CBD Location

As a Claims Service Consultant in our Third Party Settlements department you will be a part of a results-driven team with a high performance culture responsible for managing claims involving third party damage, financial loss, negotiations and settlement arising from Comprehensive Motor policies. These claims are diverse, frequently involving complex liability issues and negotiation skills.

Reporting to the Third Party Settlements Claims Team Manager, this role will be part of a high ‎‎performance culture and join a results-driven team consisting of Claims ‎‎Service Consultants and support staff.‎

You'll be responsible for:

  • Managing a complex portfolio of claims in a timely and cost-effective manner
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

Important to your success:

  • Previous experience working in an Insurance, Claims environment is essential
  • Ability to work effectively under pressure and in a fast-paced environment
  • Excellent customer service abilities with solid written and verbal communication skills
  • Strong negotiation and conflict resolution skills


About us

Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.  When you join Allianz, you'll become part of a strong global insurer, helping to protect over 3 million Australians. We foster an environment of personal growth, so you feel safe to try, share, fail, learn and grow. We value diverse thinking where your ideas and innovative mindset are welcomed and encouraged. As a member of the Allianz family, you'll be supported to reach your full potential to grow an enriching career.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.


If you dare, there's an opportunity for you at



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