Case Manager - Charlestown | NSW - Charlestown

Case Manager - Charlestown

Posted on 12-Jan-2017
Application Close Date: 09-Feb-2017
NSW - Charlestown
Position Type:
Full-time Permanent
Job Reference:
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  • Inspiring, collaborative team culture
  • Create positive customer relationships and experiences
  • Enjoy structured career development that takes you higher

As an Allianz Case Manager you’ll play an active role in smoothly managing Workers Compensation claims from end-to-end, improving customer lives and well-being. As someone who builds excellent relationships, you’ll help individuals return to health and work, engaging with them and their workplace on the process involved. Along the way, you’ll be educating our customers on what will happen at every stage, and anything they will need to know about their claim.   

You’ll be responsible for:

  • Supporting customers step-by-step following our Case Management Model and Injury Management programs
  • Sensitively handling personal and confidential information
  • Open and helpful customer communication via phone and email
  • Nurturing excellent customer relationships and creating positive experiences

Responding to enquiries responsively, respectfully and with integrity

We’re looking for talent who have:

  • High-level conversational and written skills, confidence levels and a great ability to listen
  • Solid problem solving and relationship building abilities
  • The ability to express good judgement while working quickly on multiple tasks under pressure
  • Excellent time management, personal resilience and agile to changing environments
  • A mindset that is helpful, supportive and allows you to ‘walk in the shoes’ of our customers
  • Highly organised working methods with good attention to detail
  • A desire to collaborate, participate and support your team, and go above and beyond to assist customers and colleagues
  • Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

The Allianz career difference

At Allianz you’ll receive generous discounts on our products and services, and enjoy excellent opportunities for progression, training and study. This includes entry into a unique structured career development program that gives you the training and the tools to progress your career at your own rate, One where you won’t have to wait for a vacancy in order to be promoted and remunerated. Not only will a career with Allianz link you to a brand that’s financially strong, but you’ll be connected to a culture built on supportive management and internal promotion, all within an environment committed to helping you build a long-term career. Allianz offer an inclusive and diverse environment where you can balance your personal and professional life with flexible work arrangements.

Please apply on line with an up to date cover letter and resume



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