When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.
CTP Claims Team Manager
CTP Liability and Claims provides claims services for Compulsory Third Party (CTP) insurance. CTP provides cover for personal injuries sustained in a motor vehicle accident. Allianz employs specialist claims staff to manage these claims. Claims are managed by teams organised according to injury type.
An opportunity now exists within our Brisbane CTP Claims department for a self-motivated and committed professional to utilise their customer service and injury claims experience to contribute to the success of our team, as a leader of a team of CTP Claims Consultants! We recognise the value of challenging our staff and as a result, this unique development opportunity will see you managing a motivated team, to manage a variety of injury claims and driving best possible outcomes.
We offer a challenging role with a great team atmosphere where you will be supported in reaching your goal of delivering excellent customer service, every time.
As a Team Manager, you will motivate, coach and develop your team of CTP Claims Consultants, in building effective working relationships with a variety of key stakeholders, including injured claimants and/or their lawyers, reviewing treatment requests and organising investigations into claims with a focus on proactive claims management. You will develop strategies with your team, so to meet their KPI targets and for you to meet your own KPI targets.
The successful candidate will possess:
- Excellent customer service and communication skills
- Proven experience in personal injury claims, across a wide range of injury and claim types
- Negotiation and conflict resolution skills
- Time management skills and a proactive approach
- Ability to work in a high pressure environment
- Proven experience in people management
- Experience and skills to motivate, coach and develop people to deliver required outcomes
- Analytical skills and attention to detail
- Ability to take ownership of assigned tasks and deliver required outcomes
If you are serious about building a long term career in insurance, we are serious about helping you get there. With excellent training and flexible work arrangements on offer, this is the ultimate opportunity to break into a diverse and rewarding industry.
If you feel this is the right opportunity for you then please apply online today