Customer Advocate | QLD - Brisbane

Job reference number: ALL/1253344E

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.



Our Claims divisions are integral to Allianz operations as they assist our customers in their moment of need. Claims Services delivers a market leading customer experience by providing expert consultation to Direct customers, Brokers and Agents, Financial Institutions, Motor Dealers and other business partners.

Located in the heart of Brisbane's CBD our Queensland Claims Team currently have a full-time contract opportunity for a Customer Advocate to join our Motor Claims team. This area delivers a market leading experience by providing expert claims service to our customers in their time of need.

In this role, you will be making outbound calls to repairers to follow up on the progress of our customers’ repairs. You will use relationship building skills to encourage the repairer to update information at their end which will in turn give our claims consultants a clear line of sight on the repair progress.

To be successful in this role you will‎ have:‎

  • Demonstrate claims management experience or experience in a complex Customer Service environment
  • Excellent customer service and communication skills
  • The ability to manage conflicting priorities and work under pressure in a fast paced environment
  • A high attention to detail‎
  • The capacity to thrive in an environment which promotes accountability and ownership of assigned tasks
  • Confidence using a variety of systems and software packages

At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. Whether you are looking for a company that offers a variety of flexible leave options, salary packaging, or substantial insurance discounts, Allianz has a range of benefits to suit you.
If you are looking to be challenged in your role, have opportunities for career development and be secure in your future as part of a strong global business, then Apply today and see where a career at Allianz can take you.


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