Communication and Technical Coach | VIC - Melbourne

Job reference number: ALL/1253182E

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

As a Communications and Technical Coach you will join a passionate and energetic team in a fast paced, high volume environment.  You will provide one on one communication, service and technical legislative coaching to our employees specific to the Vic Workers Compensation division.

 You will have a genuine passion for assisting our employees to achieve their goals by offering a customer focused approach to developing our employees.  Furthermore, you will provide excellent customer service to our internal and external clients.

 A key aspect of your role will be your ability to work autonomously, and identify knowledge gaps across an employee’s development cycle.

 Key responsibilities include: ‎

Implementation of call coaching and monitoring program

• Conduct call coaching and technical coaching sessions

• Co-ordinate activity so that identified roles receive coaching within the identified time frame

• Prepare reports for Customer Experience / L&D Manager on coaching    activity conducted

• Develop and implement review process for continued improvement

 The successful candidate will have the following skills and attributes:

 Strong technical and legislative background (Vic Workers Compensation)

  • Sound knowledge of Novus and ACCtion systems
  • Strong relationship building skills and customer focus
  • Excellent verbal and written communication skills
  • Excellent Time Management and Organisational skills
  • Intermediate Word, Excel and PowerPoint skills
  • Coaching and adult learning experience (desirable)

 Ideally, you will have experience as a technical coach in Workers Compensation and an understanding of our legislation. Completion of a Certificate IV in Workplace Training and Assessment (or equivalent) will be highly regarded.

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