Customer Lead - Transformation | NSW - Sydney

Job reference number: ALL/N1581348

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

*We can be flexible on location for these roles

Are you inspired by getting the best solution for your customer ? Want to challenge business as usual?

Commencing as a 12 mth contract we are seeking 3 x Client Lead's who will report to a Senior Manager, Product Transformation and be responsible for leading streams of activity  that in a transformation program, translate into a more simplified customer and servicing journey. You'll work with our IT and Architecture teams to deliver functionality that's right for the business.

Responsibilities in the role:

  • Challenge the status quo to ensure the program delivers a target customer experience that can be leveraged across all channels.
  • Support the engagement with business unit representatives in program initiation, governance, development and deployment.
  • Support the development and growth of stakeholder relationships.
  • Identify and support experience improvements for customers, employees and intermediaries to support growth and efficiency.
  • Support the delivery of programs and projects on time and on budget.
  • Ensure compliance with Allianz project governance structures and other applicable internal and external risk, audit and compliance frameworks

To be successful in the role:

  • You'll have significant experience in a leadership level, customer service focussed role in a complex, matrixed general insurance organisation.
  • You'll have a good understanding of the processes within the insurance industry as well as previous process improvement experience, with an eye for simplification and efficiency of process.
  • You'll be able to demonstrate an ability to build effective relationships both internally and externally with clients, intermediaries and service providers.
  • Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making to
  • Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
  • Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools.
  • Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

What you will gain:
Allianz is transforming through an exciting period of change and growth. As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our customers and our community
This is a role where you can really make an impact. You will play a key role in helping to set up our business for target state & in the process gain a deep understanding of how to transform a business. You'll play a big part in increasing employee engagement and will get to witness first hand the positive changes that will be made across the organisation.

About us
Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.
Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?


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