Digital UI/UX & Content Specialist | NSW - Sydney

Job reference number: ALL/EXT3/1372355

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

About Us:         

When you work at Allianz, you're part of a successful global insurer, helping to protect over 3 million Australians.

You'll have opportunities to grow and drive your career your way, the opportunity to work with people from diverse and exciting backgrounds and your fresh thinking and ideas will be encouraged and welcomed.

You'll get the support you need to develop your learning, educational opportunities and your career.

About the Role:

The Digital Content and UI Specialist is responsible for supporting the delivery, management and optimisation of all owned platforms, including workbenches, driven by a deep understanding of web and customer experience analytics.  These changes include the design and development of Information Architecture, site structure, individual page design and content creation and enabling integration with reporting and analytics.

This role will be pivotal in supporting Allianz Australia Limited's Digital First strategy by delivering the strategic vision for the transition of offline sales and service to an online environment, and delivering signature digital experiences through contemporary UI and UX interfaces. The position holder is also responsible for the design and development of apps and associated platforms to improve sales outcomes and enhance the customer experience, and on boarding of new Allianz Partners into the digital landscape.

Key Role Deliverables:

  • Engage with internal and external stakeholders to understand their requirements, and coordinate with UX and UI delivery
  • Ensure quality of output and delivery of digital platforms, including digital deliverables through SDLC and project lifecycles
  • Website design and development, content creation and site Information Architecture for customer and partner facing sites
  • Review and monitor owned sites and platforms to ensure quality, accuracy and alignment to brand and customer experience strategy
  • Integrate insights from multiple sources and channels to develop insights and recommendations for continuous improvement of Allianz Australia platforms, working across stakeholder groups to identify and develop optimization initiatives
  • Ensure internal and external customers have a positive "Allianz Experience", including timely communications, quality of service, and management of expectations for new development and problem resolution

About You:

The successful applicant will possess the following skills, attributes and experience:

  • Experience with website creation and maintenance, use of CMS and associated technical skills
  • Knowledge of customer-centric design principles in UI and UX
  • Intermediate to advanced skills in Adobe Photoshop including a good understanding of online design
  • Excellent communication skills including writing compelling content for web
  • Intermediate skills with Google Analytics (Adobe Analytics experience a plus)
  • Experience participating in projects using agile methodologies
  • The ability to quickly understand business drivers and determine stakeholders' critical success factors           
  • Good business acumen and the ability to translate business needs into technical requirements   
  • Good prioritization and time management skills

Good stakeholder engagement and ability to work collaboratively across business units to deliver business outcomes

What's on Offer:

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.

A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team.

A supported learning, development and career planning pathway also await you.

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