Claims Service Consultant | WA - Perth

Job reference number: ALL/EXT2/1380960


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


About Us

Expand your career with a high performing global business and help our customers when they need us most!

Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners.

About the role

As an Allianz Claims Consultant, you'll be there to assist our customers when they need us most, initiating Motor based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

You'll be responsible for: 

  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate

About the ideal candidate

  • Superior customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • Passion for phone based customer service and problem solving
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilise a variety of systems and software
  • The flexibility to work a roster Monday to Friday 7:30am - 6 pm
  • A desire to build upon your existing customer service experience - experience within the Insurance industry is desirable, but not necessary
  • A team player attitude, which supports and respects others
  • A competitive nature to strive to be the best

What we're offering:

  • A competitive salary package with structured increases  
  • A tailored career program to determine where you want to go within Allianz
  • A range of attractive benefits including Insurance & Gym Membership discounts
  • A fun, positive & supportive team environment; we work together to achieve great results

At Allianz we value customer focus, commitment, reliability and team work and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

If you are looking to develop your career, take on new challenges and gain valuable experience with a strong global business, apply now and see where your career with Allianz can take you! 

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