Claims Service Consultant Level 1 | QLD - Brisbane

Job reference number: ALL/EXT2/1374852

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Claims Service Consultant

  • Base yourself in the heart of Brisbane's CBD
  • Join a global award winning insurance organisation
  • Take the opportunity to develop your career with this contract opportunity

 Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners

As hen they need us most!an Allianz Claims Consultant, you'll be there to assist our customers when they need us most, initiating Motor based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

You'll be responsible for: 

  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate

 Ideally you'll have: 

  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilize a variety of systems and software
  • The flexibility to work a roster which can fall between 7am til 7pm Mon - Fri
  • An attitude to assist where required - the possibility of weekend work does exist
  • Year 12 equivalent education or a tertiary qualification (preferred, but not essential)
  • A desire to build upon your existing customer service experience - experience within the Insurance industry is desirable, but not necessary

 The Allianz career difference

 As part of our team you'll experience outstanding training with great coaching and learning opportunities, and a structured career progression program where you can move ahead without having to wait for vacant positions. You'll be eligible to receive discounts on a range of lifestyle products as well as home and motor insurance. We also value the health and well-being of every individual. Some of our lifestyle benefits include flexible working arrangements, counselling access and the ability to purchase up to 4 weeks additional unpaid leave each year.

 This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

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