Documentation and Onboarding Administrator | NSW - Sydney

Job reference number: ALL/EXT1392113

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

  • Sydney CBD location
  • Permanent opportunity
  • Operational sales support role

We have a fantastic opportunity for a Documentation and Onboarding Administrator to join our Sales Enablement Team (SET) and provide support to our sales teams across Allianz' Retail, Broker & Agent Corporate and Commercial channels and assist our customers with their new partner sign-up requests. When a new partner is signed on or a new product is introduced into an existing account, our team provides the legal agreements which are the basis of the relationship.

Are you willing to join a team that is committed to providing consistently high levels of customer service to our stakeholders and their partners throughout the on-boarding process and beyond?

Key responsibilities include:

  • Set-up of agreements
  • Managing Financial Services Guides that are a regulatory requirement
  • Participation with distribution products that affect the team
  • Constant review of and improve existing processes
  • Participation in transferring existing email request processes to an automated workflow
  • Monitor and manage the team inboxes
  • Ensure SLA's are met and best customer experience achieved
  • Quarterly quality control checks for agreements
  • Bi-annual issuance of sales survey and collating the results
  • Ensuring correct documentation is signed by the partners

 To be considered for this role you should possess:

  • Strong attention to detail
  • Proactive and confident demeanour
  • Proven administration experience
  • Proficient Microsoft Office skills, particularly with Excel
  • Proficient time management skills
  • Exceptional organisational skills with the ability to multi-task
  • Ability to work both autonomously and in a team
  • Excellent critical thinking and problem solving skills
  • General compliance mindset would be beneficial
  • Project Management Skills

 If this opportunity is of interest, please apply online with a current resume.

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