Service Desk Analyst | NSW - Sydney

Job reference number: ALL/EXT1349050

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

  • First point of contact for any hardware, software, system and application issues reported by internal users
  • Full Time Permanent opportunity
  • Located in our new modern offices in North Sydney

At Allianz our Information Technology (IT) Division is located in a state of the art activity based working environment. The design brings our  IT employees together in a spacious North Sydney office and creates a central, sustainable working environment. The new workplace has been designed to promote collaboration, flexibility and efficiency providing employees the freedom and technology to move around to different workstations, collaboration spaces and meeting rooms. 

Allianz is looking for a Service Desk Analyst to join our IT Business Services team currently based in the Sydney CBD on a Full Time Permanent basis.

This position is responsible for any hardware, software, system and application issues reported by internal users.

The key skills & experience desired for this position are as follows:-

  • A very strong customer focus with the ability to talk to people.
  • Good communication skills.
  • Good technical knowledge of Windows 7 & Microsoft Office 2010.
  • Demonstrated experience in troubleshooting desktop applications
  • Strong analytical and problem solving skills
  • Good attention to detail and ability to log and process tickets in an acceptable manner.
  • A desire to pursue a career in IT
  • Available to work a 7.5 hour shift between the hours of 7am-6pm with the ability to work on a rotational roster for after hours on call.

It would be highly regarded if you also have experience in the following areas:-

  • IT Tertiary qualifications
  • Citrix / Lotus Notes / Exchange
  • Exposure to change management practices.
  • Relatively decent typing speed.

In return, at Allianz you can expect to be ‎recognized for your commitment and rewarded for high performance with excellent employee ‎benefits and opportunities for ongoing career development.‎

Come and work at a place where you matter.
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