Case Manager Government Services | NSW - Sydney

Job reference number: ALL/EXT1309502


When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.


Case Manager Government Services

  • Contract opportunities to join our Government services teams
  • Start or build on your case management skills with your own portfolio
  • Allied health and injury mangement focus

As an Allianz Case Manager - Government Services you'll play an active role in smoothly managing Workers Compensation claims from end-to-end, improving customer lives and well-being. As someone who builds excellent relationships, you'll help individuals return to health and work, engaging with them and their workplace on the process involved. Along the way, you'll be educating our customers on what will happen at every stage, and anything they will need to know about their claim.   

You'll be responsible for:

  • Supporting customers step-by-step following our Case Management Model and Injury Management programs
  • Sensitively handling personal and confidential information
  • Open and helpful customer communication via phone and email
  • Nurturing excellent customer relationships and creating positive experiences
  • Responding to enquiries responsively, respectfully and with integrity

We're looking for talent who have:

  • High-level conversational and written skills, confidence levels and a great ability to listen
  • Solid problem solving and relationship building abilities
  • The ability to express good judgement while working quickly on multiple tasks under pressure
  • Excellent time management, personal resilience and agile to changing environments
  • A mindset that is helpful, supportive and allows you to ‘walk in the shoes' of our customers
  • Highly organised working methods with good attention to detail
  • A desire to collaborate, participate and support your team, and go above and beyond to assist customers and colleagues
  • Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

The Allianz career difference

Not only will a career with Allianz link you to a brand that's financially strong, but you'll be connected to a culture built on supportive management and internal promotion, all within an environment committed to helping you build a long-term career. Allianz offer an inclusive and diverse environment where you can balance your personal and professional life with flexible work arrangements.

By joining our Workers Compensation team you will have opportunities to grow and drive your career your way.

 

Come and work at a place where you matter.
Explore all our opportunities now at www.allianz.com.au/careers

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