Senior Support Services Officer | NSW - Sydney

Senior Support Services Officer

Posted on 07-Nov-2017
Application Close Date: 05-Dec-2017
NSW - Sydney
Sales and Marketing
Position Type:
Full-time Temporary
Job Reference:
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  • Sydney CBD location
  • Full-time 10 month contract
  • Sales & Distribution - Sales Operations Division

Sales Operations delivers a market leading customer experience by providing expert professional underwriting and services for Brokers & Agencies, in partnership with our underwriting teams, for Tailored and Agency business.

We currently have an opportunity for someone to join us as a Senior Support Services Officer. In this role you will demonstrate a high level of customer service, working within SLAs and building relationships with our internal customers. You will maintain a high quality of work and comply with all Allianz and Sales Operations Processes and Procedures.

Key duties include:

  • Delivery of a high level of service to internal and external customers in a fast paced environment
  • Responsibility for work allocation 
  • Ensuring work is processed in a timely and accurate manner to ensure that monthly targets are met 
  • Creating, distributing and maintaining reports 
  • Maintaining data in accordance with audit criteria

The successful candidate will have the following skills and experience:

  • Process improvement mindset
  • Strong written and verbal communication skills
  • Excellent customer service ethic
  • Positive, can do attitude
  • Quality focused with exceptional attention to detail
  • Ability to build and maintain relationships both internally and externally
  • Desire to work in a highly motivated team environment
  • Early escalation of potential issues
  • Self motivation and a proactive approach
  • Resilience

If this opportunity is of interest please apply online with an updated resume.

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