Case Manager/Senior Case Manager | NT - Darwin

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Picture working in an environment where you have a genuine opportunity to influence business performance; where being involved in delivering new ways of doing things is just your way of supporting the local community to build confidence and resilience in the Territory.

TIO is a division of Allianz Australia Insurance Limited. When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your careeryour way, work with people from all different backgrounds, and feel free to bring fresh thinking.

Our Claims divisions are integral to TIO operations as they assist our customers in their moment of need. TIO Workers Compensation Claims delivers a market leading customer experience by providing expert consultation to our customers.

We are currently seeking an experienced Case Manager/Senior Case Manager to join us in a full-time permanent capacity.

Based in the heart of Darwin's CBD, this role will provide you with the opportunity to apply your customer service experience and industry knowledge as the first point of contact for all Workers Compensation claims enquiries. You will provide a high standard of customer service and manage claims in a timely and cost effective manner from initial contact to finalisation.

The successful applicants will also provide assistance, support and guidance to trainee team members in relation to processes and procedures, service standards and TIO policy knowledge.

To be successful in this role you will‎ have: ‎

  • Previous claims management experience or experience in a complex Customer Service environment
  • Excellent customer service and communication skills
  • The ability to manage conflicting priorities and work under pressure in a fast paced environment
  • A high attention to detail‎
  • The capacity to thrive in an environment which promotes accountability and ownership of assigned tasks
  • Confidence using a variety of systems and software packages
  • Well-developed PC skills, good ‎organisational & time management skills

This is a great opportunity to further develop your skills within a high performing team at a leading global ‎insurer. We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits:

  • Wide range of Insurance, Household, Lifestyle and Travel discounts available
  • Variety of flexible leave options
  • On-going training & development opportunities
  • Attractive performance based incentive scheme

If you are looking to develop your career, take on new challenges and gain valuable experience with a strong global business, apply now and see where your career with TIO can take you!

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