Senior Case Manager | NT - Darwin

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Case Manager - Workers Compensation

We are currently seeking a Case Manager/Senior Case Manager to become a valued member and key contributor to the success of our Darwin Branch. The successful candidate will be responsible for the management of a claims portfolio, where you will be required to achieve the most cost effective outcomes whilst maintaining customer service standards and meeting compliance requirements.

As a Case Manager/Senior Case Manager you will be ‎‎responsible for:

  • Managing a portfolio of Workers Compensation claims to finalisation
  • Gathering and analysing evidence to make liability decisions
  • Strategising and implementing appropriate and achievable return to work goals
  • Maintaining high customer service standards and effective relationships with a range of employers, legal, treatment, care and rehabilitation providers
  • Building effective working relationships with a variety of key stakeholders; including injured workers, legal and medical professionals to drive successful outcomes
  • Determining strategies to progress claims toward appropriate goals
  • Meeting compliance standards

To be successful in this role you will possess:‎

  • The ability to read and interpret information, including legislation
  • Superior customer service focus
  • Effective relationship building and problem solving skills
  • Strong written and verbal communication skills
  • Resilience and a proven ability to work in a high volume processing environment
  • An ability to prioritise workload to ensure required outcomes are achieved
  • Experience working in the insurance or financial services industries is not essential, but would be an advantage

You will be an effective team member with the flexibility and willingness to contribute to a range of work areas. In return, you will join a supportive team and become part of a high performance culture.

At Allianz we recognise that each individual requires different levels of training, support and career development, so we will tailor your induction program based on your experience and aspirations. In addition, we believe it is important to recognise the contribution of our employees and we reward our staff with a dedicated range of attractive benefits to suit individual needs.

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