Case Manager - Charlestown | NSW - Charlestown

Case Manager - Charlestown

Posted on 29-Mar-2017
Application Close Date: 26-Apr-2017
Location:
NSW - Charlestown
Category:
Claims
Position Type:
Full-time Temporary
Job Reference:
ALL/EXT1264572
Attachments:
Note clipNo File Attached
Share This:
  • Base yourself in the heart of Charlestown’s business district
  • Create positive customer relationships and experiences
  • Contract roles available

As an Allianz Case Manager you’ll play an active role in ensuring the smooth management of Workers Compensation claims from beginning to end. As a result, you will be directly improving our customer’s lives and well-being. It’s a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience – and this is what makes it highly rewarding.

As someone who builds excellent relationships, you’ll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you’ll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You’ll be responsible for:

  • Supporting customers step-by-step through our Case Management and Injury Management programs
  • Handling personal and confidential information with the upmost sensitively
  • Welcoming and helpful written and verbal customer communication
  • Nurturing excellent customer relationships and creating positive experiences
  • Responding to enquiries responsively, respectfully and with integrity

We’re looking for talent who have:

  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A mindset which is supportive and allows you to ‘walk in our customer’s shoes’
  • Highly organised working methods with good attention to detail
  • A desire to collaborate, participate and support your team
  • A drive to go above and beyond when assisting customers and colleagues
  • Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

As part of our team you’ll experience outstanding training with great coaching and learning opportunities, and a structured career progression program where you can move ahead in your career and be remunerated at a higher level without having to wait for vacant positions. Our culture is inclusive with plenty of team-building and regular events. 

 

Search Tips

Close