Dispute Resolution Officer | NSW - Sydney

Job reference number: ALL/EXT/ALL/1419039B

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

  • Exceptional opportunity for a Dispute Resolution Consultant to join our team
  • Initial 12 month Fixed Term Contract with view of Perm Opportunity
  • Attractive salary and employee benefits

About the Role:

Reporting into the Manager, Dispute Resolutions, the Dispute Resolution Consulting will be responsible to undertake reviews of disputed claims files and to represent AAL at external Dispute Resolution schemes that are in line with AAL's principles and in accordance with AAL's legal requirements. In this role, you will also be responsible for responding to all Claims' disputes (IDR and EDR) in accordance with SLA's KPI's and GICOP, management of dispute files to finalisation and delivering industry best practices by developing a rapport with customers, addressing the customers' concerns and providing reasons for the decisions made in a timely and professional manner.

Responsibilities of the role include and you will ensure that:

  • Develop working relationships with internal stakeholders that facilitates an open discussion of matters and provides assistance and support when required. 
  • Review all disputes to ensure the final decision is in line with AAL's principles, the PDS, policy limits and legal requirements.    
  • Utilising the different AFCA Dispute Process, resolve AFCA matters at earliest possible stage and at lowest AFCA fee
  • Ensure the timely and accurate recording and data entry as required and that all disputes are handled within GICOP, legislative requirements and in line with internal policies/procedures
  • Identify and undertake activities that either:  leads to an decrease in disputed decisions, improves the claims process or increases Claim management knowledge.

To be successful in this role, you must have:

  • Appropriate professional qualification or undertaking a tertiary qualification
  • Excellent written and verbal communication skills together with strong problem solving and decision making skills
  • Experience in conflict resolutions and negotiation skills and the ability to interperate and apply policy wording to factual scenarios
  • Experience in managing a portfolio of claims together with a working understanding of Claim Denial Process

What's on Offer?

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth, within a strategic leadership role where you will influence and guide the best outcomes around business strategies and objectives.

A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team.

Allianz is committed to employment equity and promoting an inclusive work environment.  We welcome applications from men and women regardless of race or cultural diversity, age, sexual orientation or identity, disability, political and religious standing as well as thinking and working styles.  We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of the role.




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