Senior Injury Management Specialist | SA - Adelaide

Job reference number: ALL/EXT/ALL/1416109

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

  • Leading global insurance organization with multiple distribution channels
  • Permanent Opportunity based in our Adelaide Office
  • Exciting time to be joining our organisation as we embark on a number of exciting changes 

Are you seeking a rewarding role, where you can make a difference by implementing innovative solutions that help people get their lives back on track following an injury? Do you find fulfilment in coaching and mentoring, within a high performance culture?

At Allianz, we are privileged to support our customers during their greatest time of need and make a difference to helping them get their lives back on track, following an injury. That is why we are continuing to innovate our Injury Management, Health and Wellbeing services in CTP  nd have identified an opportunity for a permanent position for a Senior Injury Management Specialist, based in Adelaide.

Reporting to the National Manager, Injury Management, Health and Wellbeing, you will use your strong leadership skills to lead, empower and support Injury Management Specialists (IMS) to optimise claims outcomes, through a person centred approach to customer experience.

As a Senior Injury Management Specialist, you will be accountable for: 

  • Developing and driving innovation which enables consistent delivery of improved customer experience, social and health outcomes.
  • Implementing robust and agile processes to support best practice of evidence and outcomes based injury management interventions.
  • Embedding a holistic, person centred approach within injury management, health and wellbeing services.
  • Proactive analysis and identification of improvement opportunities and claims performance optimisation.  
  • Providing allied health expertise and support to claims teams and Injury Management Specialists with focus on early, empathetic intervention and customer experience.
  • Actively contributing to the delivery of strategic innovation opportunities across the CTP business, promoting entrepreneurial orientation and strategic thinking.
  • Building on the quality assurance and compliance framework to ensure continuous improvement and appropriate controls are maintained.
  • Lead by example in enacting the Allianz Customer Experience Principles through person centric communication and engagement with all customers.

You will work within a supportive team environment and have the opportunity to develop your leadership skills and contribute to strengthening our injury management framework.

Required Criteria:

  • Tertiary qualification or. demonstrated experience in an Allied Health field is desirable (e.g. Occupational Therapy/Psychology/Nursing/Social Work/Physiotherapy/Rehabilitation Counselling)
  • Highly developed and demonstrated skills in project and change management, as well as influencing and negotiation skills and fostering relationships
  • Demonstrated experience in personal injury, disability or health industry
  • Excellent written and verbal communication, along with demonstrated planning skills
  • Highly developed lateral thinking, analytical and decision making skills.
  • High level attention to detail
  • Demonstrated ability in coaching and mentoring

Desirable Criteria:

  • Demonstrated change leadership skills

If this sounds like the right opportunity for you, please apply online today.

What's on Offer:

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth. A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team. A supported learning, development and career planning pathway also await you.

Allianz is committed to employment equity and promoting an inclusive work environment.  We welcome applications from men and women regardless of race or cultural diversity, age, sexual orientation or identity, disability, political and religious standing as well as thinking and working styles.  We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of the role.


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