Team Manager - Injury Management | QLD - Brisbane

Job reference number: ALL/EXT/ALL/1404524

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

  • Leading global insurance organization with multiple distribution channels.
  • Permanent opportunity based in Brisbane.
  • Exciting time to be joining our organisation as we embark on a number of exciting changes 

Are you inspired to lead people and support them with developing their potential in a high performance culture? Interested in building on your exceptional leadership skills to establish and grow with a team of talented Allied Health specialists?

At Allianz, we are privileged to support our customers during their greatest time of need and make a difference to helping them get their lives back on track, following an injury. That is why we are continuing to innovate our Injury Management, Health and Wellbeing services in CTP and have identified an opportunity for a permanent position for a Team Manager- Injury Management role based in Brisbane.

Reporting to the National Manager, Injury Management, Health and Wellbeing, you will use your strong leadership skills to lead, empower and support Injury Management Specialists (IMS) to optimise claims outcomes, through a person centred approach to customer experience.

In the role of a Team Manager, you will be accountable for:

  • Leadership, mentoring and development of IMS, across various office site locations, by role modelling Allianz's leadership values and People Attributes.
  • Driving the success of the IMS framework to optimise claims outcomes, excellence in customer experience and meeting of compliance requirements. This includes building on and fostering positive team culture and robust processes for the delivery of IMS coaching and support of claims teams across the CTP business.
  • Demonstrating effective change leadership to support the team in embedding the objectives of the Injury Management, Health and Wellbeing model across CTP Claims. This will include recruitment, development and succession planning of IMS, to ensure current and future business needs are met.
  • Proactively identifying opportunities to improve claim outcomes across the business through collaborative leadership with IMS, Team Managers and claims teams to implement solutions. This includes driving holistic, return to life to outcomes underpinned by best practice standards and cost-effectiveness.
  • Actively contributing to the delivery of strategic innovation opportunities across the CTP business through IMS leadership, promoting entrepreneurial orientation and strategic thinking.
  • Building on the quality assurance and compliance framework to ensure continuous improvement and appropriate controls are maintained.
  • Lead by example in enacting the Allianz Customer Experience Principles through person centric communication and engagement with all customers. 

Required Criteria:

  • Highly developed and demonstrated skills in leading people, developing capability and fostering relationships
  • Demonstrated experience in personal injury, disability or. health industry
  • Excellent written and verbal communication, along with demonstrated planning skills
  • Highly developed lateral thinking, analytical and decision making skills.
  • High level attention to detail
  • Demonstrated ability in coaching and mentoring 

Desirable criteria:

  • Tertiary qualification or. demonstrated experience in an Allied Health field is desirable (e.g. Occupational Therapy/Psychology/Nursing/Social Work/Physiotherapy/Rehabilitation Counselling).

If this sounds like the right opportunity for you, please apply online today. In this role, you will work within a supportive team environment and have the opportunity to develop your leadership skills and contribute to strengthening our injury management framework.

What's on Offer:

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth. A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team. A supported learning, development and career planning pathway also await you.

Allianz is committed to employment equity and promoting an inclusive work environment.  We welcome applications from men and women regardless of race or cultural diversity, age, sexual orientation or. identity, disability, political and religious standing as well as thinking and working styles.  We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of the role.


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