Customer Care Consultant | NSW - Charlestown

Job reference number: ALL/EXT/1403136

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

CTP Customer Care Consultant

  • Utilise your previous CTP experience where you have the support to succeed
  • Full-time permanent opportunity with great staff benefits
  • Conveniently located in Charlestown

CTP Claims provides claims services for Compulsory Third Party (CTP) insurance. CTP provides cover for personal injuries sustained in a motor vehicle accident. Allianz employs specialist claims staff to manage these claims. Claims are managed by teams organised according to injury type.

An opportunity now exists within our Charlestown CTP Claims department ‎‎for a‎ self-motivated and committed professional to utilise their customer ‎‎service and injury claims experience.

We recognise the value of challenging our staff and as a result, this unique development opportunity will see you managing a variety of complex claims and driving best possible outcomes.

As a Customer Care Consultant you will be building effective working relationships with a variety of key ‎‎stakeholders, including injured claimants and/or their lawyers, and reviewing treatment requests and organising investigations into claims ‎with a focus on proactive claims management

The successful candidate will possess:                                                  

  • Proven para-legal personal injury experience
  • Excellent customer service and communication skills
  • Negotiation and conflict resolution skills
  • Time management skills and a proactive approach
  • Ability to work in a high pressure environment
  • Skills to manage a targets driven case load
  • Ability to take ownership of assigned ‎tasks

If you are serious about building a long term career in insurance, we are serious about helping you get there. With excellent training and flexible work arrangements on offer, this is the ultimate opportunity to join our winning team.

If you feel this is the right opportunity for you then please apply online today.

Search Tips