Senior Case Manager | NSW - Sydney

Job reference number: ALL/EXT/1400386

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Senior Case Manager

  • A number of opportunities for experienced Case Managers
  • Manage a portfolio of physical injury or mental health claims for large corporate clients
  • Join our high performing and supportive team based in Sydney CBD  

As a Senior Case Manager you'll play an active role in ensuring the smooth management of Workers Compensation claims from beginning to end, as well as provide on the job coaching and support to the team. As a result, you will be directly improving our customer's lives and well-being. It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience - and this is what makes it highly rewarding.

As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

  • Supporting customers step-by-step through our Case Management and Injury Management programs
  • Coaching and quality assurance reviews
  • Handling personal and confidential information with the upmost sensitively
  • Welcoming and helpful written and verbal customer communication
  • Nurturing excellent customer relationships and creating positive experiences
  • Responding to enquiries responsively, respectfully and with integrity

We're looking for talent who have:

  • Demonstrated experience in Workers Compensation claims management
  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A mindset which is supportive and allows you to ‘walk in our customer's shoes'
  • Highly organised working methods with good attention to detail
  • A desire to collaborate, participate and support your team
  • A drive to go above and beyond when assisting customers and colleagues
  • Allied Health qualifications are highly desired (Rehabilitation, Physiotherapy, Occupational Therapy, Psychology etc)

As part of our team you'll experience outstanding training with great coaching and learning opportunities, and a structured career progression program where you can move ahead in your career and be remunerated at a higher level without having to wait for vacant positions. Our culture is inclusive with plenty of team-building and regular events. 

Search Tips