Team Manager | QLD - Brisbane

Job reference number: ALL/EXT/1400335

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Team Manager  - Motor Claims

Allianz Australia, part of the global Allianz Group, is one of the Australia's leading providers of insurance and risk management products and services. ‎By ‎joining ‎Allianz, you are joining a company that offers a fast-paced, flexible ‎and ‎innovative ‎work environment and a rewarding career.‎

We are currently seeking an experienced Team Manager - Motor Claims to join our team based in Brisbane in our Claims Contact Centre. You will have the ability to engage, motivate and develop our Claims Consultants, driving the delivery of relentless service to our customers in their ‘moment of need'

Your strong relationship building ‎skills, exceptional communication skills and enthusiastic approach to customer ‎service will see you succeed in this role.‎

As a Team Manager, your key responsibilities include:

  • Leading, motivating and developing a team of Claims Service Consultants
  • Ensuring the delivery of claims settlements and customer service in a timely and consistent manner
  • Maximising performance in line with Key Performance targets
  • Acting as an escalation point  for complaints
  • Implementing and managing change improvements
  • Facilitating learning and development opportunities for your team and developing talent
  • Coaching and developing

To be successful in this role you will have:

  • Strong people management skills with a track record of forming high performance teams
  • Exposure to Property and/or Motor claims or wider experience within Insurance/ Financial Services
  • Contact Centre Experience
  • Excellent communication and relationship building skills
  • The ability to adapt and make quick decisions when needed
  • A positive and enthusiastic approach to customer service and leadership

Your strong people management skills will be key to your success. In ‎‎return, you will have the opportunity to develop your leadership experience with a leading global insurer.

 At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. If you are looking for a company that offers a variety of flexible leave options, salary packaging or substantial insurance discounts, Allianz has a range of benefits to suit you.

If this opportunity is of interest, please apply online with a current resume.

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