Customer Insights Analyst | NSW - Sydney

Job reference number: ALL/EXT/1396527


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


About Us:

When you work at Allianz, you're part of a successful global insurer, helping to protect over 3 million Australians.

You'll have opportunities to grow and drive your career your way, the opportunity to work with people from diverse and exciting backgrounds and your fresh thinking and ideas will be encouraged and welcomed.

You'll get the support you need to develop your learning, educational opportunities and your career.

About the Role:

The Customer Insights Specialist is responsible for creating compelling insights, driving understanding of customer behaviours and helping Allianz improve customer experiences.

The position holder is responsible for helping stakeholders to make effective evidence-based decisions regarding Allianz customers and their interactions, through provision of interactive dashboards, presentations and recommendations.

The role will support large scale rollout of data visualisation across Allianz and works collaboratively with predictive modelling specialists to understand customer needs.

The successful applicant will manage and deliver the following: 

  • Provide regular analysis on Allianz customers. Develop data visualization of customer experiences, trends and behaviours.
  • Partner with the business to identify and pursue opportunities based on available data and insights, interrogating data in detail whilst also maintaining sight of the broader strategic goals of the business.
  • Proficiency using software such as SQL, SAS to access, transform, integrate and analyse customer data from across the enterprise.
  • Make recommendations regarding how customer insights can be translated into specific customer campaigns, offers and experiences.
  • Support and contribute to key analytics projects, including engaging with stakeholders to define and agree the project scope, milestones and deliverables.
  • Contribute to the ongoing communication of progress for projects and key findings upwards and sidewards within the enterprise.
  • Understand the different product constructs and how these generate revenue, costs and profit and how this is represented in the systems, data and business processes.

About You:

The successful applicant will possess the following skills, attributes and experience: 

  • SAS or similar query & statistical analysis language (e.g. SAS, R, Python)
  • Degree qualification in a STEM discipline preferred (e.g. maths, computer science, engineering, data science, statistics)
  • Microstrategy or other data visualisation software
  • Experience working in previous roles with a high degree of complex data analysis and translation of data analysis into insights
  • A Marketing Tertiary qualification would be highly regarded. 

What's on Offer:

This role will present an exciting opportunity to join the largest global insurance organisation, which is transforming through an exciting time of change and growth.

A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team.

A supported learning, development and career planning pathway also await you.

 

 

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