Customer Care Consultant - multiple positions | NSW - Charlestown

Job reference number: ALL/EXT/1386017


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


  • Multiple opportunities exist in our Charlestown office
  • Join a global business voted #1 Large General Insurance Company of the Year 2018
  • Full time temporary opportunities

Opportunities now exists within the Operations division ‎‎for self-motivated and committed professionals to utilise their customer ‎‎service experience and technical skill-set to contribute to the success of ‎our team

As an Allianz Customer Care Consultant you'll play an active role in ensuring the smooth management of CTP claims from beginning to end. As a result, you will be directly improving our customer's lives and well-being.

As someone who builds excellent relationships, you'll help individuals, engaging with them on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim

It's a role where you will be dealing with people who have been injured in a motor vehicle accident and help facilitate their recovery to health and return to work.  Your role is to deliver a positive customer experience – for people who love to help others, this role is highly rewarding.

You'll be responsible for:

  • Supporting customers step by step through their recovery, developing personalised injury management strategies
  • Handling personal and confidential claims information discreetly and professionally
  • Nurturing excellent customer relationships and creating positive experiences
  • Welcoming and helpful written and verbal customer communication
  • Ensuring a fair and reasonable outcome for our customers
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements

Ideally you'll have:

  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A mindset which is supportive and allows you to ‘walk in our customer's shoes'
  • Highly organised working methods with good attention to detail
  • A desire to collaborate, participate and support your team
  • A drive to go above and beyond when assisting customers and colleagues
  • Ability to work under pressure and in a fast paced environment ‎
  • Year 12 equivalent education or a tertiary qualification is highly desired (Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

The Allianz career difference

As part of our team you'll join an organisation which values the health and well-being of every employee. Some of our lifestyle benefits include flexible working arrangements, counselling access and discounts on a broad range of lifestyle products including gym memberships, travel, retail, technology and automotive.

And you'll experience outstanding training with great coaching and learning opportunities

This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

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