Service Desk Analyst | NSW - Sydney

Job reference number: ALL/EXT/1380451

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

At Allianz our Information Technology (IT) Division is located in a state of the art activity based working environment. The design brings our IT employees together in a spacious North Sydney office and creates a central, sustainable working environment. The new workplace has been designed to promote collaboration, flexibility and efficiency providing employees the freedom and technology to move around to different workstations, collaboration spaces and meeting rooms. 

Allianz is looking to appoint a new Service Desk Analyst to join our IT Business Services team based in amazing office space at North Sydney and to join our engaging and collaborative team and culture.

This position is responsible for any hardware, software, system and application issues reported by internal users across our Australian and New Zealand businesses.

The key skills & experience desired for this position are as follows:-

  • Strong customer service delivery with the ability to connect with people at all levels.
  • Good communication skills.
  • Good technical knowledge of Windows 7 & Microsoft Office 2010.
  • Demonstrated experience in troubleshooting desktop applications
  • Strong analytical and problem solving skills
  • Good attention to detail and ability to log and process tickets in an acceptable manner.
  • A desire to pursue a career in IT
  • Available to work a 7.5 hour shift between the hours of 7am-6pm with the ability to work on a rotational roster for after hours on call.

It would be highly regarded if you also have experience in the following areas:-

  • IT Tertiary qualifications
  • Citrix / Lotus Notes / Exchange
  • Exposure to change management practices.
  • Relatively decent typing speed.

Above all you will enjoy being on the phone, building rapport with clients and able to articulate a communication style which connects with and assists our internal employees with exceptional service and IT solutions every time they call.

In return, at Allianz you can expect to be ‎recognized for your commitment and rewarded for high performance with excellent employee ‎benefits and opportunities for ongoing career growth and learning and development opportunities.



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