Manager (Senior) Claims Review Program | NSW - Sydney

Job reference number: ALL/EXT/1373815

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

  • Dare to take the next step in your Leadership career
  • Join our high performing team and drive results
  • Full-time permanent opportunity, Sydney CBD location

The Chief Operating Officer has principal responsibility for managing the Operations' Division's risk management and compliance responsibilities. The Risk and Compliance Operations team have the responsibility to become the business' trusted advisors who provides appropriate risk advice to enable the COO and the leadership team in making an informed and timely decision based on appropriate risk management advice, within risk and compliance requirements.    

The Manager (Senior) Claims Review Program will report to the Risk and Compliance Officer (RCO), Operations.  In this role, you will be responsible for liaising directly with the COO and or the leadership team, as well as with the other Risk & Compliance team members from other divisions on matters pertaining to the reviews undertaken. In addition to this, the Manager (Senior) Claims Review Program may attend, contribute, initiate and drive the resolution of any risk and compliance matters impacting claims handling. 

Your key responsibilities will include:

  • Developing an appropriate framework, methodology, strategy and approach for all of the Claims reviews for Allianz Australia and its Underwriting Agencies
  • Managing (i.e. planning, execution, reporting and remediation of) the claims handling reviews within Operations, Underwriting Agencies, etc.
  • Becoming a trusted advisor to the business by providing quality and practical risk and compliance advice through identification, assessment, management and (as necessary) remediation of risks
  • Managing and direct the Closed File Review (CFR) program for Operations
  • Assisting the business in improving or enhancing controls, or processes that could mitigate the risks
  • Managing all other agreed (ad-hoc) reviews as agreed with Operations
  • Promoting the ongoing development of the risk & compliance culture and risk management training initiatives

This is an excellent career opportunity for a leader with a solid risk background within financial services.

Key skills and experiences we are seeking include:

  • Previous risk experience within financial services
  • Strong portfolio view, or project management and stakeholder management experience
  • Exposure to the operations of a general insurer, life insurer or financial services operation
  • Direct and relevant risk and / or compliance experience in developing, managing, execution of assurance program of work (either through quality assurance or internal audit programs)
  • Stakeholder management and influencing skills. The ability to influence and engage with internal and external stakeholders & regulators effectively
  • High attention to detail coupled with a knowledge of risk management and compliance
  • Proven experience in implementing continuous improvement initiatives
  • Relevant tertiary qualifications are highly desired 

At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. Whether you are looking for a company that offers a variety of flexible leave options, salary packaging, or substantial insurance discounts, Allianz has a range of benefits to suit you.

Come and work at a place where you matter. Explore all our opportunities now at

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