Case Manager - Personal Injury Claims Solutions | NSW - Sydney

Job reference number: ALL/EXT/1368005


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


Case Manager - Personal Injury Claims Solutions

  • Sydney CBD Location
  • Use your experience in either Retail or Group Life Insurance claims to join this high performing team
  • Immediate start date

As an Allianz Case Manager you'll play an active role in ensuring the smooth management of personal injury claims from beginning to end. As a result, you will be directly improving our customer's lives and well-being. It's a role where you will be dealing with people experiencing hard times and difficulty, but your job is to deliver a positive customer experience - and this is what makes it highly rewarding.

As someone who builds excellent relationships, you'll help individuals, engaging with them on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

You'll be responsible for:

  • Supporting customers step-by-step through their recovery, developing personalised injury management strategies
  • Handling personal and confidential information with the utmost sensitively
  • Welcoming and helpful written and verbal customer communication
  • Nurturing excellent customer relationships and creating positive experiences
  • Responding to enquiries responsively, respectfully and with integrity

We're looking for talent who have:

  • Minimum 12 months previous experience managing Retail or Group Life Insurance claims
  • Experience in assessing health related claims
  • High-level conversational, written and listening skills
  • Solid problem solving and relationship building abilities
  • The ability to exercise sound judgement whilst handling multiple tasks
  • Excellent time management, resilience and agility when changes occur
  • A mindset which is supportive and allows you to ‘walk in our customer's shoes'
  • Highly organised working methods with good attention to detail
  • A desire to collaborate, participate and support your team
  • A drive to go above and beyond when assisting customers and colleagues
  • Tertiary qualifications are highly desired (Legal, Allied Health, Rehabilitation, Physiotherapy or Occupational Therapy qualifications will be viewed favourably)

As part of our team you'll experience outstanding training with great coaching and learning opportunities, and a structured career progression program where you can move ahead in your career and be remunerated at a higher level without having to wait for vacant positions. Our culture is inclusive with plenty of team-building and regular events. 

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