Claims Service Consultants | VIC - Melbourne

Job reference number: ALL/EXT/1365113


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


Claims Service Consultant

  • Base yourself in the heart of  Melbourne CBD
  • Full time Permanent Opportunity with leading global insurer starting on 7 January 2019
  • Multiple positions available - seeking customer focused candidates

Our high performing Initial Contact Centre within the Claims Division is integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners

As an Allianz Claims Consultant, you'll be there to assist our customers when they need us most, initiating Motor based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

We have multiple opportunities available to join our welcoming, collaborative and supportive team based in the heart of Melbourne's CBD. 

You'll be responsible for:

  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate

Ideally you'll have:

  • The flexibility to work a roster which can fall between 7:00am until 6:00 pm Mon - Fri
  • The ability to start work immediately
  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilize a variety of systems and software
  • An attitude to assist where required - the possibility of weekend work does exist
  • Year 12 equivalent education or a tertiary qualification (preferred, but not essential)
  • A desire to build upon your existing customer service experience - experience within the Insurance industry is desirable, but not necessary

Candidates with leave requirements within 6 months of commencement are ineligible for consideration.

This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

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