Support Analyst | NSW - Sydney

Job reference number: ALL/EXT/1347849

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

Support Analyst

  • 12 month contract opportunity
  • Join a high performing IT Team in a leading insurer
  • Located in our new modern offices in North Sydney

At Allianz our Information Technology (IT) Division is located in a state of the art activity based working environment. The design brings our IT employees together in a spacious North Sydney office and creates a central, sustainable working environment. The new workplace has been designed to promote collaboration, flexibility and efficiency providing employees the freedom and technology to move around to different workstations, collaboration spaces and meeting rooms. 

We are seeking a Support Analyst to join our IT Division on a 12 month contract basis.

Key Responsibilities include:

  • Manage Incident and Work Order queues and volumes, ensuring Remedy tickets are appropriately maintained.
  • Act as an intermediary between Business and IT Stakeholders for Incidents and Work Orders raised.
  • Translate Incident and Work Order requests to enable appropriate solutions to be developed.
  • Work closely with Developers to resolve Incidents and deliver Work Order solutions.
  • Work closely with other IT Teams to ensure that all components of an issue are addressed.
  • Assist in the analysis and troubleshooting of application software.
  • Provide consultancy to Business and IT Stakeholders regarding current system functionality.
  • Provide input to Projects where required to ensure Support requirements are catered for in the final Project deliverables.
  • Provide high levels of Customer Support and Service.
  • Regularly review work processes and procedures to identify opportunities for Innovation and "Be Better".

To be successful in the role, you will possess:

  • Excellent customer service orientation.
  • Industry knowledge of insurance products and processes for different channels.
  • Knowledge, application and implementation of SDLC methodologies.
  • Good problem analysis and resolution skills with ability to work well to deadlines
  • Concise and comprehensive, written and verbal communication /documentation skills.
  • Timely follow up, tracking and information mining skills.
  • Proactive and self-motivated work ethic
  • Competence in the following technologies: MS Word & Excel; Lotus Notes;
  • Internet Explorer & Other Browsers; Broad PC & Infrastructure Knowledge.
  • Front End Web Applications, POLISY, Interfaces (Desirable)
  • Technical knowledge of DB2 / SQL, PST, QMF, XML, WebSphere, XMLSpy, Rule Engines.
  • Tertiary qualifications in IT, Business or related discipline.

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