Claims Service Consultants | VIC - Melbourne

Job reference number: ALL/EXT/1335599

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

Claims Service Consultants

  • Base yourself in the heart of Melbourne's CBD
  • Join a global business voted #1 Insurance Brand 2016
  • Multiple roles available across our Claims Team

Our Claims Division is integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners

As an Allianz Claims Consultant, you'll be there to assist our customers when they need us most, initiating Motor based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You will be assisting our customers who are often experiencing difficult times by providing an easy claims process - for people who love to help others, this role is highly rewarding.

We have multiple opportunities available to join our fun, collaborative and supportive team based in the heart of Melbourne's CBD as Claims Service Consultants and also Customer Advocates

We are seeking candidates with Insurance/Claims experience and those looking to start a career in the insurance industry. 

Candidates with leave requirements within 6 months of commencement are ineligible for consideration.

You'll be responsible for:

  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate

Ideally you'll have:

  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilize a variety of systems and software
  • The flexibility to work a roster which can fall between 7am til 6pm Mon - Fri
  • An attitude to assist where required - the possibility of weekend work does exist
  • Year 12 equivalent education or a tertiary qualification (preferred, but not essential)
  • A desire to build upon your existing customer service experience - experience within the Insurance industry is desirable, but not necessary

This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

Come and work at a place where you matter.
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