Partner Serv - Serv. Mgt Analyst | NSW - Sydney

Job reference number: ALL/EXT/1314930

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

Partner Services - Service Management Analyst

  • Working to ensure exceptional Service and Relationship Management with our external partner
  • Based in centre of the Sydney CBD
  • Full Time Permanent opportunity with great staff benefits

This is a Service Management Role with the focus of the Westpac Account to ensure the delivery of a responsive and performant IT Services by Allianz

This is achieved through effective application of Business Analysis skills to ensure that Allianz is meeting and delivering to WBC requirements at all times during BAU support and Development engagements. 

The role will be key in the co-ordination between the Service Delivery disciplines and areas of incident, problem and change. In addition to the monthly distribution of KPI and SLA reports, the development of reports and analysis of data to improve and verify the quality of IT Service Reporting is an essential part of this role
Where required, the role will be the conduit to all areas of the Allianz Business and IT and will need to develop strong and effective external relationships with WBC IT and Business contacts to ensure that contract conditions are met or exceeded at all times in a sustainable and cost effective manner

Your responsibilities in this role include:

  • Working to ensure exceptional Service and Relationship Management with our external partner
  • Conduct reviews or incidents and provide feedback to our Partner
  • Participates and assists with the IT Change Management process to provide analysis to our Partner
  • Use your Business Analysis skills to convert partner requirements into delivered solutions
  • Ensure that appropriate IT Support groups are engaged for all Critical and High Priority incidents within Service Targets.
  • Develop strong and effective relationships with our Partner to ensure all contract conditions are met or exceeded in a sustainable and cost-effective manner

To be considered for this role, it is essential that you possess:

  • Strong understanding of Service Management/ITIL
  • Experience in Business Analysis
  • Experience in documentation control and reporting development
  • Ability to work under pressure and resolve conflict
  • Demonstrated commitment to excellent customer support
  • Ability to work with technical and non-technical stakeholders both internally and externally at all levels
  • Understanding of IT Architecture (infrastructure and Applications)
  • Budgeting/Financial/Billing control experience

It would also be advantageous if you have any of the following:

  • Tertiary IT Qualifications
  • Professional membership to a recognised industry association
  • ITIL Certification

In return, at Allianz you can expect to be ‎recognized for your commitment and rewarded for high performance with excellent employee ‎benefits and opportunities for ongoing career development.‎

Come and work at a place where you matter.
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