Senior Service Desk Analyst | NSW - Sydney

Job reference number: ALL/EXT/1299732

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

Senior Service Desk Analyst

  • First point of contact for any hardware, software, system and application issues reported by internal users
  • Full Time Permanent opportunity with great staff benefits
  • Based in centre of the Sydney CBD

Allianz is looking for Senior Service Desk Analyst to join our IT Business Services team based in Sydney CBD on a Full Time Permanent basis.

Provide 1st level technical support across a broad range of IT services. Serve as the first point of contact for hardware, software, system and application issues and requests reported by users of Allianz IT systems. Act as a senior member of the team by training new team members, being an escalation point within the team and acting as 2iC when the Service Desk Team Lead is absent.

The key skills & experience desired for this position are as follows:-

  • Leadership qualities/experience
  • Commercial experience in analysis, system support or a Service Desk environment
  • Very strong analytical, troubleshooting and problem solving skills
  • Excellent written and verbal communication skills
  • Very strong customer focus
  • Strong technical knowledge of Windows 7 and Microsoft Office
  • Reliable and takes ownership and responsibility of their work
  • Ability to work under pressure and manage workload while adhering to SLAs
  • Ability to work independently and unsupervised in a team environment
  • Ability to work flexibly with rotational shifts (including on-call) covering 7:00am-11:00pm Monday-Friday and 7:00am-9:00pm on weekends and public holidays

It would be highly regarded if you also have experience such as:-


  • Tertiary qualifications in the field of Information Technology
  • Working knowledge of Citrix and Lotus Notes

In return, at Allianz you can expect to be ‎recognized for your commitment and rewarded for high performance with excellent employee ‎benefits and opportunities for ongoing career development.‎

Come and work at a place where you matter.
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