Documentation and Onboarding Administrator | NSW - Sydney

Job reference number: ALL/EXT/1291154

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

  • Sydney CBD location
  • Permanent opportunity
  • Operational sales support role

We have a fantastic opportunity for a Documentation and Onboarding Administrator to join our Sales Enablement Team (SET) and provide support to our sales teams across Allianz' Retail, Broker & Agent Corporate and Commercial channels and assist our customers with their new partner sign-up requests. When a new partner is signed on or a new product is introduced into an existing account, our team provides the legal agreements which are the basis of the relationship.

Are you willing to join a team that is committed to providing consistently high levels of customer service to our stakeholders and their partners throughout the on-boarding process and beyond?

Key responsibilities include:

  • Set-up of agreements
  • Managing Financial Services Guides that are a regulatory requirement
  • Participation with distribution products that affect the team
  • Constant review of and improve existing processes
  • Participation in transferring existing email request processes to an automated workflow
  • Monitor and manage the team inboxes
  • Ensure SLA's are met and best customer experience achieved
  • Quarterly quality control checks for agreements
  • Bi-annual issuance of sales survey and collating the results
  • Ensuring correct documentation is signed by the partners

 To be considered for this role you should possess:

  • Strong attention to detail
  • Proactive and confident demeanour
  • Proven administration experience
  • Proficient Microsoft Office skills, particularly with Excel
  • Proficient time management skills
  • Exceptional organisational skills with the ability to multi-task
  • Ability to work both autonomously and in a team
  • Excellent critical thinking and problem solving skills
  • General compliance mindset would be beneficial
  • Project Management Skills

 If this opportunity is of interest, please apply online with a current resume.

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