Senior Support Services Officer | NSW - Sydney

Job reference number: ALL/EXT/1275006

When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.

  • Sydney CBD location
  • Sales & Distribution - Sales Operations Division

Sales Operations delivers a market leading customer experience by providing expert professional underwriting and services for Brokers & Agencies, in partnership with our underwriting teams, for Tailored and Agency business.

We currently have an opportunity for someone to join us as a Senior Support Services Officer. In this role you will demonstrate a high level of customer service, working within SLAs and building relationships with our internal customers. You will maintain a high quality of work and comply with all Allianz and Sales Operations Processes and Procedures.

Key duties include:

  • Delivery of a high level of service to internal and external customers in a fast paced environment
  • Responsibility for work allocation 
  • Ensuring work is processed in a timely and accurate manner to ensure that monthly targets are met 
  • Creating, distributing and maintaining reports 
  • Maintaining data in accordance with audit criteria

The successful candidate will have the following skills and experience:

  • Process improvement mindset
  • Strong written and verbal communication skills
  • Excellent customer service ethic
  • Positive, can do attitude
  • Quality focused with exceptional attention to detail
  • Ability to build and maintain relationships both internally and externally
  • Desire to work in a highly motivated team environment
  • Early escalation of potential issues
  • Self motivation and a proactive approach
  • Resilience

If this opportunity is of interest please apply online with an updated resume.

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