Disability Claims Consultant | NSW - Sydney

Job reference number: ALL/EXT/1266162


When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.


  • Corporate Head Office Sydney CBD location
  • Permanent position on offer
  • Operations division – CCI/Life team 

This is a fantastic time to join the CCI/Life Claims team. Reporting to the Team Manager, you will be part of a high performance culture and join a results-driven team consisting of Claims Consultants and administrative support staff.

As a Claims Consultant, you are the first ‎point of contact for customers making a claim and also help existing customers with ‎their enquiries. You will have passion for delivering exceptional service to our customers in ‎their “Moment of Truth" and act as a true ambassador of a trusted brand.‎

Key responsibilities include:

  • Manage a portfolio of claims from lodgement until finalisation
  • Ensuring consistent delivery of a high standard of customer service at all contacts with customers
  • Provide regular updates to customers and other stakeholders throughout the duration of their claim
  • Obtaining and reviewing appropriate information to ensure quality decision making
  • Building effective working relationships with a variety of key ‎‎stakeholders – both internal and external

Ideally, you will possess:

  • Excellent customer service ethic
  • Background in handling complex claims
  • Experience dealing with claimants who have suffered injury and illness 
  • Strong written and verbal communication skills
  • Excellent time management skills
  • Outstanding negotiation and influencing skills
  • An ability to take ownership of assigned ‎tasks

This is a fantastic opportunity for a Claims professional with strong medical knowledge to move into the CCI/Life team managing Disability claims.

In return, you will be part of a challenging environment and a dynamic ‎team culture. You will be recognised for your commitment and rewarded for high ‎performance with excellent employee benefits and the opportunity for ongoing ‎career development.‎

If this sounds like the right opportunity for you, please apply online.

Come and work at a place where you matter.
Explore all our opportunities now at www.allianz.com.au/careers

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