Customer Retention Specialist | NSW - Sydney

Job reference number: ALL/EXT/1257504


When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.


Customer Retention Specialist

•    Full Time Permanent Opportunity based in Sydney CBD
•    Highly visible role across various business units
•    Multi-Channel Marketing initiatives

We currently have an exciting opportunity for a Customer Retention Specialist to join our highly driven and successful Direct team. Reporting to Head of Customer Retention, you will be responsible for developing and implementing customer retention strategies and initiatives across both Personal Lines and SME insurance products. With proven relationship management and execution capability, you will work with internal and external stakeholders to deliver innovative solutions to meet the customer needs.

Your responsibilities will also include:

•    Implementing customer retention strategies and plans across all marketing channels,
•    Identify, recommend, drive and implement innovative business improvement initiatives to deliver business results, enhance customer experience and deliver operational efficiencies
•    Optimise and monitor retention programmes
•    Create relevant promotions for existing customers
•    Monitor competitor activity
•    Collaboration with internal and external stakeholders to design attractive and effective multi-channel marketing initiatives, campaigns and promotions, aligned with brand strategy and guidelines

Ideally, you will possess the following skills and attributes:

•    Proven knowledge of the general insurance market, preferably with direct to consumer experience
•    Strong relationship building and management skills
•    Experience in creating and executing retention marketing strategies
•    Portfolio management skills

Your relationship building skills coupled with your strong business acumen ‎will ‎support and compliment a team that is ‎similarly focused on our growth ‎strategy whilst delivering profitable results and superior service to our ‎customers.‎

If this opportunity is of interest, please apply online with a current resume today.

Come and work at a place where you matter.
Explore all our opportunities now at www.allianz.com.au/careers

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