Recovery Officers - Multiple Opportunities | VIC - Melbourne

Job reference number: ALL/E1277847E


When you work at Allianz, you’re part of a strong global insurer, helping to protect over 3 million Australians. You’ll have opportunities to grow and drive your career your way, work with people from all different backgrounds, and feel free to bring fresh thinking. And you’ll get the support you need to have an enriching career and enjoy what really matters to you.


  • Base yourself in the heart of Melbourne's CBD
  • Join a global business voted #1 Insurance Brand 2016
  • Take the opportunity to develop your career with this contract opportunity

Our Claims divisions are integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners

As a Recovery Officer within our National Recoveries Unit, you'll proactively manage the retrieval of outstanding motor claim payments and costs. Your target is to maximise recovery income and develop and implement strategies to recover funds, all with the guidance and support of the Team Manager.

You will also demonstrate strong problem solving and negotiation skills and strive to ensure a professional and courteous experience is delivered to each and every customer.

We have multiple 6 month Full-Time Contract opportunities available to join our collaborative and supportive team based in the heart of Melbourne's CBD.

You'll be responsible for:

  • Collaborating with internal external stakeholders to achieve timely recoveries
  • Active engagement and management of legal providers including regular reviews 
  • Reducing external costs where achievable through the use of in-house processes
  • Sourcing the details of the identified at-fault party
  • Adhering to all compliance and legislative requirements
  • Successfully negotiating liability disputes
  • Collecting & reconciling cash

Ideally you'll have:

  • Previous experience with Insurance debt collection (desirable)
  • Excellent customer service abilities with strong persuasion and negotiation skills
  • The ability to empathise and resolve debts professionally
  • Sound knowledge of legislation relating to debt collection, liability and Insurance
  • A solid understanding of Australian road rules
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your ability to achieve outcomes
  • The confidence to learn, access and utilize a variety of systems and software

The Allianz career difference

In return for your commitment you'll enjoy an environment where successes are recognised and celebrated. You'll be eligible to receive discounts on a range of lifestyle products including gym memberships, travel savings, and retail discounts. With 4,300 people, Allianz Australia is an outstanding place to learn, develop, grow and lead. Not only will a career with Allianz link you to a brand that's financially strong, but you'll be connected to a culture built on supportive management, internal promotion, and making the most of your potential.

This is the ultimate opportunity to break into a diverse and rewarding industry with a strong global business. If you are full of enthusiasm and seek career development opportunities in your role, apply today!

Come and work at a place where you matter.
Explore all our opportunities now at www.allianz.com.au/careers

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