Technical Manager | VIC - Melbourne

Job reference number: ALL/ALL/1621186

As a Technical Manager in our Melbourne based Workers Compensation Claims team, you will be responsible for providing technical / legal expertise to ensure the business's compliance and regulatory obligations, financial and service objectives are achieved, and that the claims staff are supported in becoming technically proficient.

You'll be responsible for:

  • Supporting our liability management objectives by ensuring all adverse decisions are made on time, in accordance with the legislation and the quality decision-making frameworks.
  • Providing technical and legal knowledge and strategic advice to claims staff and customers of Allianz.
  • Supporting in the development of our claims staff, helping with their Technical queries and case management challenges.
  • Having accountability for all procedures and outcomes that require Technical Manager endorsement and oversight, ensuring our regulatory and compliance obligations are fulfilled.
  • Assisting the business to understand technical and operational processes, legislation, guidelines and contractual requirements in order to drive performance improvement and to keep the teams up to date on expectations and changes.
  • Establishing and maintain strong relationships with customers, team members and third parties to provide a high level of customer service by focusing on delivering solutions that meet internal / external customer needs and expectations.
  • Identifying and implementing opportunities to improve operational controls and claim outcomes. 

 Important to your success:

  • Case management experience in Workers Compensation or a Personal Injury scheme.
  • Significant experience in managing technical claims / situations in Workers Compensation.
  • Comprehensive knowledge of Victorian Workers Compensation legislation and regulations.
  • Understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
  • Excellent written and verbal communication skills and an ability to present to larger groups.
  • Technical proficiency with systems, software, databases, reporting and communication tools including Acction & Novus

What's on offer?

  • Future-proof your career by developing skills to unlock career opportunities you didn't think possible. This role maybe the next step towards a higher leadership position.
  • When you grow, we grow – that's why no-one will get in your way of how far, wide, or high you want to push your career.   
  • A fun, positive & supportive team environment; we work together to achieve great results
  • An excellent opportunity to develop professionally and be mentored

About us

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?


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