High Risk Case Manager | VIC - Melbourne

Job reference number: ALL/ALL/1612111

Senior Case Manager - Vulnerable Worker Support Program (ESL)

Workers Compensation can be difficult to navigate for injured workers. Imagine how hard it can be for injured workers where English is not their preferred language.

We are seeking a Senior Case Manager to be part of a unique team which provides case management services and high levels of engagement to injured workers for whom English is their second language.
Based in our Melbourne office, this is an opportunity to be part of a one of a kind team, with a commitment towards ensuring that each injured worker is given the support needed to provider a greater level of awareness of their injury, recovery and treatment support options, along with an understanding about what they may be entitled to and what they can expect, having a workers compensation claim.

You'll be responsible for:

  • Supporting our vulnerable workers by undertaking specialist case management responsibilities in support of workers where English is their second language
  • The management of a portfolio of claims from 0-130 weeks
  • In depth communication with the injured workers and other key stakeholders - aided by the support of a language interpreting service
  • Engaging with the workers treating health practitioners - supporting the workers treatment and recovery plan
  • Developing case management strategies that support both recovery and return to work
  • Nurturing excellent customer relationships and creating trust and positive experiences.

Important to your success:

  • Experience in case management within a workers compensation scheme
  • A passion to really help injured workers who may not have a good command of English to understand and navigate their way through the workers compensation system.
  • Having patience, empathy, and clarity in your communications
  • The ability to handle difficult situations and act in a professional and timely manner

What's on offer?

  • A portfolio that provides exposure to claims from 0-130 weeks that also gives stability and autonomy as well as allows the time to really focus on what matters most
  • Working in a position that seeks results in relationships, recovery and return to work, and the support of leadership to achieve this common goal
  • A unique role that enables to use your customer service and case management expertise in helping those who need it most
  • A positive team culture united by their drive to help vulnerable workers
  • Access to a range of specialised resources to assist you in management of vulnerable worker claims
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life as well as your life with us

About us:

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists and turns, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.
If you dare, there's an opportunity for you at www.allianz.com.au/careers




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