Customer Service Specialists - Club Marine | VIC - Melbourne

Job reference number: ALL/ALL/1579239



Customer Service Specialists - Club Marine | VIC - Melbourne

  • Full-time permanent opportunity with great staff benefits
  • Work from Home - Hybrid and Flexible working arrangements

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and a ‎member of ‎the ‎Global Allianz Group.‎ When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way and you'll get the support you need to have an enriching career.

What if you could put the customer at the heart of everything you do?

We are currently seeking several energetic and passionate individuals to join the team as a Member Services Specialist. Working in a team of Sales & Service Specialists, you will ‎‎be part of a ‎supportive team pursuing excellence in Member services. Along the way, ‎‎you ‎will develop knowledge of Pleasure craft/ boat components and gain ‎underwriting ‎‎skills for analysis and interpretation. 

The ideal person for this role will be flexible in their approach and have a strong focus on Customer Service. As we embed a customer-focused strategy across everything we do, you'll have an opportunity to drive innovation and real change that delivers a tangible and meaningful impact on our people, our members and our community

You'll be responsible for:

  • Assisting with Member/partner enquiries and provide follow-up within agreed ‎‎‎timeframes
  • Processing of new policies and renewals
  • Answer a mixture of Inbound & Outbound customer calls
  • Daily allocation of & responding to incoming correspondence
  • Assisting other areas of the business unit to achieve agreed targets
  • Available (8:00am - 8:00pm) Monday to Friday 

Important to your success:

  • Motivation to expand, learn and grow within a high performing team
  • Experience in Customer Service & Sales
  • Proven strong verbal and written communication skills
  • Proven problem-solving ability and a keen eye for detail
  • Proactive time management skills
  • General knowledge of Boats will be highly regarded

What's on offer?

  • Learning is not left to chance - you'll be exposed to ongoing coaching from your manager, given access to hundreds of courses through LinkedIn Learning plus we are making huge investment into external study and trainin
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life

About us

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us? www.allianz.com.au/careers

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