Senior Claims Service Consultant | VIC, OLD, SA, NSW | VIC - Melbourne

Job reference number: ALL/ALL/1574709

Senior Claims Service Consultant | VIC - Melbourne, Brisbane- QLD, Adelaide- SA, Sydeny - NSW

  • Full time Permanent opportunities 
  • Become part of a dynamic, high performing, supportive claims team environment
  • Location VIC - Melbourne, Brisbane- QLD, Adelaide- SA, Sydeny - NSW

As a Senior Claims Service Consultant in our Property Fulfilment department you will be a part of a results-driven team with a high performance culture responsible for managing claims involving negotiations and settlement, customer centric decisions and delivering in our customer's moments that matter. These claims are diverse, frequently involving complex liability issues and negotiation skills.

Reporting to the Property Fulfilment Claims Team Manager, this role will be part of a high ‎‎performance culture and join a results-driven team consisting of Claims ‎‎Service Consultants and support staff.‎

You'll be responsible for:

  • Managing a portfolio of claims in a timely and cost-effective manner
  • Ensuring a high standard of customer service is maintained with our internal and external customers while building a network of professional relationships
  • Continuous communication with internal and external stakeholders to report on claim developments and potential strategic opportunities.
  • Using your technical experience to thoroughly investigate and assess claims to ensure that appropriate strategies are being implemented and pursued
  • Active communication and negotiation with other Insurer and parties with a view to achieving the best possible outcome for all stakeholders involved

To be successful in this role you'll have:

  • Previous experience working in Property Claims Insurance is essential
  • Ability to work effectively under pressure and in a fast-paced environment
  • Excellent customer service abilities and solid verbal communication skills
  • Strong negotiation and conflict resolution skills
  • Experience in coaching and developing team members

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?

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