Senior Case Manager - Return to Work | VIC - Melbourne

Job reference number: ALL/ALL/1522873

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Senior Case Manager – Return to Work

  • Leading global insurer that will support your career
  • Be part of a team that's open-minded, supportive and approachable
  • Permanent Fulltime Opportunity

What if you could put the customer at the heart of everything you do? 

At Allianz we understand our customers have differing needs throughout their recovery journey & we hold this at the centre of what all that we do.  We have an exciting opportunity available to specialise in assisting longer term (52 weeks +) injured workers to achieving a Return to Work.

Return to Work Support is part of Allianz's ongoing commitment to the community that aims to ensure that all our customers get the most appropriate and specialised case management support - specific to their needs.

As a Return to Work Case Manager you will be a part of specialised claims team with all members having the same goal of ensuring every worker is provided the highest level support to assist in obtaining return to work outcomes.

You'll be responsible for:

  • Creating return to work specific case management plans (as part of a specialist multi-disciplinary team)
  • Supporting customers step-by-step through our Case Management and Injury Management programs
  • Ensuring all case management actions are completed on time and with quality of a positive customer experience in mind
  • Developing trusted relationships with the customers that you support
  • Providing ideas and innovations that support the team in being better
  • Having an attitude that empathises with the needs of the injured worker and a desire to help them in their return to work.

 Important to your success:

  • Case management skills within a personal injury management scheme
  • Experience in supporting people who have sustained complex injuries
  • An empathetic style and customer focused approach which allows you to ‘walk in our customer's shoes'
  • The ability to handle challenging situations and to act in a professional and responsive manner
  • Excellent time management skills
  • The ability to adapt and thrive in changing fast paced environments

What's on offer?

  • A unique role that enables to use your customer service and case management expertise in helping those who need it most
  • The opportunity to provide injured workers with the best type of service – A return to work.
  • What matters to you, matters to us too. Feel supported to have open, honest conversations about the flex you need so that you're able to take care of your personal life as well as you lie with us

 About us:

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry. 

Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role.

If you dare, there's an opportunity for you at


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