Customer Care Consultant | NSW - Charlestown

Job reference number: ALL/ALL/1429342EXT

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Allianz Insurance Australia is part of the Allianz Global Group operating in ‎‎every State and Territory in Australia, and is one of the leading Compulsory Third Party (CTP) insurers. The New South Wales CTP business unit provides cover for personal injuries sustained in a motor vehicle accident, therefore responsible for delivering the Allianz experience to every claimant. 

We currently have an exceptional opportunity available for Customer Care Consultant in our New Scheme Claims within our NSW CTP division.‎ 

As an Allianz Claims Consultant, you'll be there to assist our customers when they need us most following injury caused by a motor vehicle accident by acting as a reassuring first point of contact and supporting their recovery needs throughout the claim. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

You'll be responsible for:

  • Ensuring a fair and reasonable outcome for our customers
  • Guiding the customer through the claims process
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Support of treatment and care requirements for the injured person

Ideally you'll have:

  • The ability to start work on 13th January 2020
  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • The confidence to learn, access and utilize a variety of systems and software
  • An attitude to assist where required within a strong team environment
  • Year 12 equivalent education or a tertiary qualification (preferred, but not essential)
  • A desire to build upon your existing customer service experience

What's On Offer 

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth. 

We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits: wide range of insurance, household, lifestyle and travel discounts available; variety of flexible leave options; on-going training and development opportunities. 

We value integrity, customer focus, collaborative leadership and trust, and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture. 

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