Internal Dispute Resolution Officer | NSW - Sydney

Job reference number: ALL/ALL/1427088

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

The Motor Accident Injuries Act 2017 introduced specific provisions intended to achieve quick, cost effective, and independent resolution of disputes for customers who do not agree with claims decisions. Customers may request an internal review of claims decisions, and may apply to the Dispute Resolution Service (DRS), of SIRA.

This is an exciting opportunity to take on a dynamic role. Reporting to the Internal Review Manager, we are looking for highly motivated persons with superior customer service and technical skills.

The role:

  • Conduct independent internal reviews by preparing a Certificate of Determination with reasoning to support your findings.
  • Telephone communication with the Customer during the internal review process.
  • Responding to and preparing submissions in response to DRS applications.
  • Ensure adherence to legislative compliance and timeframes
  • Assist with the development and management of relationships with external stakeholders through a high level customer service focus.


  • Demonstrated high level customer service skills.
  • Demonstrated ability to communicate technical legal findings in ‘plain English' to customers.
  • Prior experience with submission writing.
  • Ability to interpret and apply legislation.
  • Analytical skills
  • Strong technical skills.
  • High level written communication skills.
  • High level attention to detail.
  • Ability to work in a fast paced environment.


  •  Legal Degree or Tertiary qualification.
  • Experience with CTP claims

What's on offer:

At Allianz we value high performance. We recognise the contribution of our employees and reward our staff with a dedicated range of attractive benefits. Whether you are looking for a company that offers a variety of flexible leave options, salary packaging, or substantial insurance discounts, Allianz has a range of benefits to suit you


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