Complaints Resolution Specialist | QLD - Brisbane

Job reference number: ALL/ALL/1418296

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


Allianz Australia, part of the global Allianz Group, is one of the country's leading providers of insurance and risk management products and services. ‎By ‎joining Allianz you are joining a company that offers a fast-paced, flexible ‎and ‎innovative work environment and a rewarding career.

We currently have a fantastic opportunity for a Complaints Resolution Specialist who wants to develop a career in this field. Your primary responsibility is to resolve customer concerns in a timely, accurate and compliant manner. You will also be responsible for preparation of Notices of Responses to AFCA and ensure we adhere to regulatory expectations, codes and guidelines whilst maintaining and monitoring the organisations' Complaint Management Systems

Key responsibilities include:

  • Providing an efficient and quality service to customers through the daily management of  Complaints and Disputes
  • Adherence to IDR and EDR Complaints Management processes within the Contact Centres
  • Ensure we adhere to regulatory expectations, codes and guidelines whilst maintaining and monitoring the organisations Complaint Management Systems
  • Acting as the referral point for the organisation's customer inquiries and for management and employees of the organisation in relation to any industry-specific Codes of Practice/Conduct. 

To be successful in this role you will have:

  • Proven industry experience in managing Disputes is strongly desired
  • Strong communications skills, both written and verbal
  • Proven ability to manage your time effectively ‎
  • Strong problem solving and conflict resolution skills ‎

The Allianz career difference

As part of Allianz you'll join a global organisation that is stable, secure and rapidly growing. You'll also enjoy a flat structure with excellent exposure to senior management and stakeholders. Allianz also provides you with opportunities to receive discounts across our products and services, and advance your career. With 4,300 people, Allianz Australia is an outstanding place to learn, develop, grow and lead. Not only will a career with Allianz link you to a brand that's financially strong, but you'll be connected to a culture built on internal promotion, and making the most of your potential.

If your skills and experience match the above mentioned criteria, please apply online today.

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