Senior Claims Service Consultant | SA - Adelaide

Job reference number: ALL/ALL/1415105EX


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


An exciting opportunity now exists within our Operations division for an experienced Senior Claims Service Consultant to join our team. We are seeking a customer service professional for this role, who will bring strong communication and demonstrated dispute resolution skills to enhance our Customer Care Team, in the delivery of service to our customers in their ‘moment of truth.' 

Your key responsibilities will include: 

  • Managing workflows and maximising achievement of key performance targets 
  • Ensuring all matters are handled within legislative requirements and in line with internal policies/procedures 
  • Review and completion of Motor and Property denials 
  • Management of complaints 
  • Liaising with Dispute Resolution Team and referral of matters to Internal Dispute Resolution (Inc. Complaint Handling Register) 
  • Data input into registers – Denial/Complaint 
  • Managing calls through the FOS Complaint Line 
  • Maintaining strong dispute resolution skills and managing difficult conversations 

To be successful, you will have: 

  • Claims experience, ideally Property and Motor claims‎, however general insurance experience will be considered 
  • A technical skill-set, including experience working with policy wordings 
  • Ability to work under pressure and in a fast paced environment ‎ 
  • Excellent written and verbal communication skills 
  • Strong dispute resolution skills 

What's On Offer

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.

We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits: wide range of insurance, household, lifestyle and travel discounts available; variety of flexible leave options; on-going training and development opportunities.

We value integrity, customer focus, collaborative leadership and trust, and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

 

 

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