(Sr) Manager, Digital Experience | NSW - Sydney

Job reference number: ALL/ALL/1415021VVS

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

  • If you're customer centric with a passion for creating fantastic digital experiences and harnessing innovation to improve our customers' insurance experience, this could be the ideal role for you
  • You'll have responsibility for managing and developing the customer sales and service experience across a wide range of digital touch points
  • In this fast paced environment, you'll be given a platform to channel your creativity and improve the digital experience for customers purchasing our products

What You'll Do

As a (Sr) Manager, Digital Experience, you will make sure that whenever our customers interact with us through our digital channel, the experience is the best as it can be.

You'll own, develop and continuously improve the user experience, making sure that we communicate effectively with our customers, removing friction at all stages of their journey and ensuring we meet our regulatory obligations. You'll be using customer insight and data to define new customer experiences, as well as optimising, testing and validating existing journeys, to make sure our customers are getting the best possible experience every time.

Day To Day You'll Be

  • Working collaboratively with a wide range of stakeholders and managing direct reports and vendors
  • Apply your up-to-date understanding of the digital marketing and customer centric design principles in UI /UX
  • Delivering measurable improvements in customer experiences across our sales journeys, using a range of tools including Google Analytics, Lotus Notes CMS and Adobe Experience Manager
  • Analysing both qualitative and quantitative data to identify insights that define the short and medium term vision for our insurance products
  • Actively monitoring and understanding customer feedback and NPS, and delivering enhancements to our sales journeys as a result to help better meet customer needs and expectations
  • Supporting the management and delivery of change through our digital properties, from inception to post-live validation and monitoring

The Skills You'll Need

To succeed in this role, you'll need knowledge of insurance products as well as experience of using digital content management systems and  analytics tools, paired with first rate analytical skills to enable you to deliver meaningful, actionable insight and identify areas of opportunity using a wide range of sources.

You'll Also Demonstrate

  • Stakeholder management experience together with excellent planning and organisation skills
  • An understanding or proven interest in, experience management, online best practice, personalisation or digital marketing
  • A commercial awareness, confidence in your ability to work collaboratively, and the ability to face off effectively to a variety of internal and external stakeholders
  • The ability to be the voice of our customers, understanding their intent and needs to create effortless end-to-end customer journeys
  • Experience delivering online insurance products using Agile methodologies will be advantageous

What's on Offer:

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth. A competitive remuneration package including an excellent employee benefits and discounts program awaits the successful applicant, as does a supportive culture and leadership team. A supported learning, development and career planning pathway also await you.

Allianz is committed to employment equity and promoting an inclusive work environment.  We welcome applications from men and women regardless of race or cultural diversity, age, sexual orientation or. identity, disability, political and religious standing as well as thinking and working styles.  We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of the role.




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