Technical Lead | NSW - Sydney

Job reference number: ALL/ALL/1406552VS


When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.


Are you looking for an organisation that has a high level of Integrity and professionalism?  Do you want challenging work that enables international relationships and sharing of global best practice?

We're seeking a Technical Lead, based in our Sydney office. Building on the development and success of the Claims department, we have an opportunity for someone to join this forever expanding team, responsible for Technical Excellence within the Technical Support Team.

Sound interesting?

What you should expect

You will play an important role in enhancing the unit's customer service and cost effective claims management delivery and will act as a technical referral point for Claims staff where you will assist in the development of technical claims knowledge and act as an escalation point for technical disputes.  

The role will provide you with a significant level of autonomy and in this we are seeking those with a proactive approach to their work.  You will be working with a team of dedicated Technical Leads that aim to improve outcomes and processes to allow the continual development of staff and enhance the experience for our Customers. 

As a Technical Lead you will ensure adherence to Compliance procedures, Allianz internal policy/process and relevant legislation.  

Important to your success

You will bring an ability to influence and manage multiple stakeholders across our business divisions. You are known for your strong analytical skills and business focused solutions.  In addition you will be valued for;

  • Extensive technical experience in claims handling, managing core and/or complex claims
  • Cross-skilled in Property/Motor preferred (not essential)
  • Excellent communication skills both written and verbal
  • A passion for coaching and knowledge sharing with team members
  • Effective time management skills
  • Effective management of Internal and External Customers
  • Strong analytical skills
  • ANZIIF/Industry equivalent qualifications (desirable)
  • Possess knowledge of the Insurance Contracts Act, Insurance & Brokers Act, ASIC Debt Collection Guidelines and the Code of Practice

What's On Offer

This role will present an exciting opportunity to join a global iconic insurance organisation, which is transforming through an exciting time of change and growth.

We recognise the contribution of our ‎employees and ‎‎reward our staff with a dedicated range of attractive benefits: wide range of insurance, household, lifestyle and travel discounts available; variety of flexible leave options; on-going training and development opportunities.

We value integrity, customer focus, collaborative leadership and trust, and we are seeking ‎people with ‎‎the same ‎values. We recognise our employees as our most valuable asset and are committed to helping people to build a long term career within a strong inclusive team culture.

More about us

Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.  By truly caring about people - both our 83 million private and corporate customers and 147,000 employees - we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.  Our main ambition is to be our customers' trusted partner, instilling them with the confidence to grow.

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or. ethnicity, age, nationality, religion, disability, sexual orientation or. philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or. perform the requirements of the role.

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