Claims Service Consultant Motor | NSW - Sydney

Job reference number: ALL/ALL/1365909EXT

When you work at Allianz, you're part of a strong global insurer, helping to protect over 3 million Australians. We value diverse thinking, so your ideas and innovative mindset will be warmly welcomed. You'll experience a friendly environment working with talented people, where you'll be included and have your capabilities recognised. And you'll be supported to reach your full potential and enjoy an enriching career.

Expand your career with a high performing global business and help our customers when they need us most!

Our high performing Claims division is integral to the organisation as they assist our customers in their moment of need. Claims services delivers a market leading customer experience by providing expert claims service for direct customers, Broker & Agents, Financial institution, Motor Dealers and other business partners.

As an Allianz Claims Consultant, you'll be there to assist our customers when they need us most, initiating Motor based claims as a reassuring first point of contact. You will demonstrate strong problem solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to each and every customer.

We are seeking an experienced Motor Claims Consultant to join our fun, collaborative and supportive team based in Sydney's CBD.

You'll be responsible for:

  • Ensuring a fair and reasonable outcome for our customers
  • Processing claims for customers via telephone enquiries
  • Handling confidential claims information discreetly and professionally
  • Driving service outcomes for internal and external customers
  • Adhering to all compliance and legislative requirements
  • Processing settlements where appropriate

Ideally you'll have:

  • Experience in General Insurance is essential
  • Excellent customer service abilities and solid verbal communication skills
  • The ability to multi-task and work in a fast paced environment
  • A high attention to detail and pride in your work and accuracy
  • The confidence to learn, access and utilize a variety of systems and software
  • Year 12 equivalent education or a tertiary qualification (preferred, but not essential)
  • The flexibility to work a roster with shifts falling between 7:30am until 6pm Mon - Fri
  • Ability to make decisions and think outside the box
  • Highly developed communication and negotiation skills

The Allianz career difference

As part of our team you'll join an organisation which values the health and well-being of every employee. Some of our lifestyle benefits include flexible working arrangements, counselling access and discounts on a broad range of lifestyle products including gym memberships, travel, retail, technology and automotive. 

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