Collaboration Analyst | NSW - Sydney

Job reference number: ALL/1622767

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry.  And when life twists, there's flex for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid ways of working – enabling employees to maintain a balance of working both in the office and remote, supporting the needs of the both the business and individual.

Collaboration Analyst, North Sydney NS

  • Want to know how it feels to be genuinely supported to grow and develop your career
  • Would you like to be part of a team that genuinely cares about your well-being?
  • How far can you go with the support of leaders who want to bring out the best in you?

You'll be directly improving our customer's lives and well-being. You'll deal with people experiencing challenging times, but your job is to deliver a positive customer experience for them - and this is what makes it highly rewarding. As someone who builds excellent relationships, you'll help individuals, engaging with them and their workplace on the steps involved in their claim. Along the way, you'll educate our customers on what will happen at every stage and support them with anything they will need to know about their claim.

 You'll be responsible for:

  • Providing end user support, answering queries and educating the business in relation to collaboration tools Atlassian Jira and Confluence.
  • Engaging business stakeholders to determine collaboration requirements and work towards implementation of these requirements through existing or new tools.
  • Delivering the agreed end product to agreed schedule, effort cost and quality to ensure minimisation of rework and software defects in production environments.
  • Providing ongoing support to software changes implemented to production environment from diagnosis through to implementation of fix.
  • Continuous improvement through automation and integration with other systems.
  • Proactive monitoring and alerting of operational stability risks to mitigate system interruption and high severity incidents.

Key Required Skills:

  • Experience with administration of Atlassian Tools including Jira, Confluence, Bamboo and Bitbucket.
  • Solid experience in a complex IT environment.
  • Competency in IT delivery approaches (Waterfall and Agile).
  • Excellent communication (verbal and written), documentation, and time management skills.

What's on offer?

At Allianz you can expect to be recognised for your commitment and rewarded for high performance with excellent employee benefits and opportunities for ongoing career development.

About us

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

Allianz is committed to employment equity and therefore welcomes applications from men and women regardless of race or ethnicity, age, nationality, religion, disability, sexual orientation or philosophy of life. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. We support flexibility so please discuss your needs with us during the process.

EVP: Let's care for tomorrow.  For shaping the future of Allianz IT.

Care to join us?

We are a 2022 Circle Back Initiative Employer 

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